Request Authorization
Email SSI before returning anything. SSI will provide the required IR or NRS Return Authorization and the applicable return instructions.
Authorization Required
Clean & Dry Items Only
Customer-Paid Return Shipping
No Exchanges
SSI Merchandise Return Policy
Contact SSI before shipping a return.
Every merchandise return requires an IR or NRS Return Authorization issued by SSI. Email info@swiftwatersafetyinstitute.com to begin the process. Do not ship merchandise until SSI provides the required authorization.
Return Process
Three steps before a refund is processed.
Prepare the Merchandise
Items must be thoroughly cleaned, completely dry and free of dirt, sand, vegetation and other debris. Include the authorization and a copy of the invoice or packing slip.
Ship & Await Processing
You are responsible for return-shipping charges. After the authorized merchandise is received and processed, any approved refund is issued to the original form of payment.
Fees & Conditions
Know what is deducted and what is not refundable.
Restocking Fee
A 15% restocking fee is deducted from refunds for non-defective merchandise.
Shipping Charges
The original flat-rate shipping fee is non-refundable. The customer is also responsible for all return-shipping charges.
Condition & Documentation
Merchandise that is dirty, wet, contaminated, missing the required authorization or missing its invoice or packing slip may not be processed until the return requirements are satisfied.
No Merchandise Exchanges
Return the original item and place a new order.
SSI does not offer direct exchanges. If you ordered the wrong size or item, request authorization, return the original merchandise and place a separate order for the replacement. The new order is charged when placed. Any approved refund for the original purchase is issued only after the returned item is received and processed.
Start With SSI
Do not mail an unauthorized return.
Contact SSI for authorization and instructions before shipping merchandise. Course registrations are governed by the separate registration and refund policy.